Ongoing surveys & polls

You need to have a password to do the poll. All replies in these surveys are anonymous.

Travellers Voice Surveys

Your Airline Experience

Password required

Using website or app (Online)

How happy are you with your favourite airline Website?*

How happy are you with your favourite airline Website?*

How happy are you with your favourite airline APP?*

How happy are you with your favourite airline APP?*

Is it easy to make changes?

Is it easy to make changes?

Is it easy to order extras BEFORE reservation is ended?

Is it easy to order extras BEFORE reservation is ended?

Is it easy to order extras AFTER the reservation is done)?

Is it easy to order extras AFTER the reservation is done)?

Overall - How satisfied are you with your ONLINE (No Humans involved) contact of your favourite airline

Overall - How satisfied are you with your ONLINE (No Humans involved) contact of your favourite airline

Via phone call or store (Offline)
A few questions on your experience of the airline before the flight!

Many service providers (like airlines) implement Artificial Customer Service Agents to assist customers.
If your favourite airline have this and you tried it, are you satisfied with the service provided ?

Many service providers (like airlines) implement Artificial Customer Service Agents to assist customers.
If your favourite airline have this and you tried it, are you satisfied with the service provided ?

What would you prefer in the future airlines, more automation or more human interaction

What would you prefer in the future airlines, more automation or more human interaction

How easy is it to get in contact with a human being?

How easy is it to get in contact with a human being?

How long time did you have to wait in phone queue last time you called to talk to a human being (In Minutes)

How long time did you have to wait in phone queue last time you called to talk to a human being (In Minutes)

Overall - How satisfied are you with your OFFLINE (Human) service contact of your favourite airline

Overall - How satisfied are you with your OFFLINE (Human) service contact of your favourite airline

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